Refund policy
JayDiva Collection — Return & Exchange Policy
Thank you for shopping with JayDiva Collection! We appreciate your support of our independent fashion brand.
EXCHANGES ONLY — NO REFUNDS
All purchases are final sale. We do not offer refunds or returns for change of mind, but we accept eligible size exchanges within 7 calendar days of confirmed delivery.
Exchange Requirements
To qualify for an exchange:
- You must contact us within 7 calendar days of receiving your order.
- Items must be unworn, unwashed, unused, and in their original condition.
- Items must be free of stains, odors, makeup, deodorant marks, and damage.
- Original tags must remain attached, if applicable.
- Proof of purchase or an order number is required.
- Exchanges are subject to available inventory.
How to Request an Exchange
Email us at jaydivacollection@gmail.com with your order number, the size you received, and the size you would like to exchange it for.
If your request is approved, we will provide instructions and the designated return mailing address. Please do not send merchandise without prior authorization.
Exchange Shipping Costs
Customers are responsible for the cost of shipping eligible items back to us and for shipping the replacement item, unless the exchange is necessary because of an error on our part.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos. We will review the issue and arrange an appropriate resolution at no additional shipping cost when the error is ours.
Limited-Edition Inventory
Our collections are released in limited quantities. Requested sizes may sell out. If your preferred size is unavailable, please contact us to discuss available options.
Important
This policy does not limit any rights or remedies available to customers under applicable law.
Customer Support
JayDiva Collection
Email: jaydivacollection@gmail.com